Welcome to M TRADING! We’re committed to providing you with the best shopping experience possible. Please take a moment to review our Shipping and Returns Policy to understand how we handle your orders, returns, and refunds.

1. Shipping Policy

1.1. Shipping Timeframes

• Orders are processed within 1-2 business days after payment is received.
• Domestic deliveries within Belgium typically arrive in 2-5 business days, while international orders may take 7-14 business days, depending on customs and carrier schedules.

1.2. Shipping Costs

• Shipping fees are calculated at checkout based on the size, weight, and destination of your order.
• Enjoy free shipping on orders that meet the minimum threshold, which will be indicated during checkout.

1.3. Order Tracking

• Once your order is shipped, we’ll send you a tracking number via email so you can keep an eye on your delivery status.

1.4. Shipping Restrictions

• We ship to most countries worldwide, but certain product restrictions may apply based on local laws and regulations.

2. Returns Policy

We want you to be completely satisfied with your purchase. If you’re not, you can return the product under the following conditions:

2.1. Eligibility for Returns

• Returns must be initiated within 14 days of receiving your order.
• Products must be unused, unopened, and in their original packaging. We reserve the right to refuse returns for items that appear used, damaged, or not in resellable condition.
• Some items, like perishable goods, sale items, or opened personal care products, are non-returnable.

2.2. Return Process
To start a return:

• Contact our customer support at info@mtradingca.com with your order number, the product(s) you wish to return, and the reason for the return.
• We’ll provide a return authorization number and detailed instructions for the return.
• Please send the product back within 7 days of receiving the return authorization.

2.3. Return Shipping Costs

• You are responsible for return shipping costs unless the item was damaged or defective upon arrival.
• We recommend using a trackable shipping service to ensure your return reaches us.

2.4. Inspection and Refunds

• After we receive your returned product, we will inspect it to confirm it meets our return criteria.
• If approved, your refund will be processed within 5-7 business days and issued to your original payment method.
• If your return is rejected, we’ll notify you of the reasons and return the product to you at your expense.

3. Exchanges
Currently, we do not offer direct exchanges. If you wish to exchange a product, please follow the return process to receive a refund and place a new order for the desired item.

4. Damaged or Defective Products
If you receive a damaged or defective product, please contact us right away at info@mtradingca.com with details and photos of the damage. We will arrange for a replacement or issue a full refund, including shipping costs, once the issue is verified.

5. Contact Information
If you have any questions or need assistance with your order, returns, or refunds, feel free to reach out to us at:

– **Email:** info@mtradingca.com
– **Address:** 180 Park Avenue, Unit 210, Thunder Bay, Ontario, P7B6J4, Canada

We strive to make your shopping experience seamless, and we’re here to help with any concerns you may have.